What is the 7-Day Return Guarantee? How do I get a defective item replaced? What if the item does not fit me?
Every product sold at lacira.com is covered under our 7-Day Return Policy. Notify us about problems, fitting issues, damages or defects within 7 days from the date of delivery, and we will either send a replacement product to you or refund your money, provided the procedure below is followed.
NO RETURNS on Leggings Category, Earrings, Anklets & on products in "HOT Deals" sections.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at support@lacira.com or Whatsapp on +91 9819860103, within 7 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, if it is out of stock or you don't want replacement we will refund your money.
The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:
● Any product that exhibits physical damage to the box or to the product
● Any product that has been washed
● Any product not in its original condition
● Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
● Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I return a purchased item? What is the procedure to return a product to Lacira?
In order to initiate a return, please go to https://www.lacira.com/pages/manage-returns and raise a replacement request.
STEP 1: Complete the shipment return form on https://www.lacira.com/pages/manage-returns you shall receive an confirmation e-mail.
● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.
STEP 2: The product needs to be shipped by you with your order label to our warehouse address. Mentioned below:
Forever Authentic, 485, A-6-C, G.T Road, Dilshad Garden Industrial Road, Opp Dilshad Garden Metro Parking Delhi, Delhi , 110095.
STEP 3: The product once reached at our warehouse will be quality checked. Onc
e okay, refund will be processed within 7 days of the receipt of returned material.
How will be refunded for an item returned?
For all the returned items, refund will be directly credited to the customer's bank account or issued store credits.
How will the money be credited to my bank account?
Don't worry, once the product is received at the warehouse, we will get in touch with you for your Bank Account information, after which your money will be refunded in your bank account within 3 - 5 days.
